Add community context to new user onboarding
See the conversations that may explain a new user's needs before outreach.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
Why this helps
Relevant community posts and reviews are easy to miss during a busy onboarding queue.
- Surface relevant community themes
- Improve first conversations
- Reduce scattered research
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Diffbot once in the Notis portal.
- 2Create an automation called New User Community Scan.
- 3Tell Notis to extract the supplied public discussion URL and summarize themes relevant to the new user.
- 4Pick New User Created as the trigger.
- 5Choose where reports go and test with one real user and discussion link.
Questions about this workflow
Can it summarize review pages as well as forums?
Yes, when Diffbot identifies the page as a discussion or review thread.
What if the discussion is unrelated?
Ask Notis to state that no relevant theme was found and provide the reason.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Diffbot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Diffbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
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Get Article Data
Tool to extract information from articles, including authors, publication dates, and images. use when you need structured metadata from a web article url.
Get Discussion Thread
Tool to extract threads of content from forums, comment sections, and review pages. use when you need structured discussion data from web pages after identifying the discussion url.
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Connect any two apps with Notis in the middle.
Zendesk and Diffbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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