Enrich knowledge article research from tickets
Capture reliable word context while the customer question is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Why this helps
Article research gets postponed because terminology work is separated from the original support request.
- Capture terminology for future documentation
- Reduce duplicate research work
- Improve glossary and article quality
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dictionary api in Notis once.
- 2Create an automation that returns lexical research for terms likely to need documentation.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one real ticket.
Questions about this workflow
Does it publish a knowledge article?
No. It supplies research that you can use when writing or updating documentation.
How do I identify terms for research?
Describe the kind of ticket language you want Notis to prioritize in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dictionary api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dictionary api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dictionary api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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