Define unfamiliar customer jargon from Zendesk tickets
Turn confusing ticket language into clear lexical context before you reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Why this helps
Support requests can stall when a specialist term is unclear and nobody has time to research it.
- Reduce research time during ticket triage
- Give agents reliable meanings and phonetics
- Keep lexical context beside the ticket review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dictionary api in Notis once.
- 2Create a new automation and describe the desired outcome in one instruction.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
What does the automation look up?
It can extract the most relevant unfamiliar word or phrase from each new ticket and request comprehensive lexical data.
Can I review the result before replying?
Yes. Send the run report to your chosen channel for review before taking action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dictionary api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dictionary api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dictionary api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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