Check pronunciation of customer terms
Prepare for customer calls with pronunciation guidance already in the ticket report.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Why this helps
Mispronouncing a product, place, or technical term can make a support interaction feel less prepared.
- Prepare agents for live conversations
- Improve handoffs between support shifts
- Reduce uncertainty around unfamiliar words
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dictionary api in Notis once.
- 2Create an automation that retrieves phonetics for the most relevant term in each ticket.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one real ticket.
Questions about this workflow
What data is returned?
The action can return phonetics along with definitions and meanings when the dictionary entry provides them.
Can it handle product names?
Only if the word has an entry in the dictionary service. Ask Notis to report when no entry exists.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dictionary api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dictionary api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dictionary api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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