Route ticket research to the right topics
Help every investigator start with the documentation areas most likely to explain the issue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Read wiki structure
Get a list of documentation topics for a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
Why this helps
Research expands quickly when a ticket points to a large repository with no obvious starting topic.
- Narrow technical research quickly
- Reduce irrelevant documentation reading
- Create clearer handoffs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Devin MCP once in the Notis portal.
- 2Create an automation for ticket repository topic routing.
- 3Tell Notis to identify the likely repository and ask Devin for wiki topics related to the ticket symptoms, with a short reason for each.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real ticket.
Questions about this workflow
Can this recommend topics when no exact match exists?
Yes. Ask Devin to return the closest topics and clearly label uncertainty.
Will it assign the ticket automatically?
No. It provides research guidance for your team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Devin MCP. A trigger fires from one place; an action lands in another.
Zendesk triggers
Devin MCP actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Ask question
Ask any question about a GitHub repository and get an AI-powered, context-grounded response. Args: repoName: GitHub repository or list of repositories (max 10) in owner/repo format question: The question to ask about the repository
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List available repos
List all repositories available to query with your Devin account. Only available in private mode (via devin.ai endpoints).
New User Created
Triggered when a new user is created in Zendesk.
Read wiki contents
View documentation about a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Read wiki structure
Get a list of documentation topics for a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
Connect any two apps with Notis in the middle.
Zendesk and Devin MCP, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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