Spot duplicate technical issues earlier
Reduce repeated investigations by checking incoming reports against what the codebase already reveals.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Ask question
Ask any question about a GitHub repository and get an AI-powered, context-grounded response. Args: repoName: GitHub repository or list of repositories (max 10) in owner/repo format question: The question to ask about the repository
Why this helps
Similar customer reports can trigger separate investigations because support lacks a fast way to connect symptoms to existing code areas.
- Surface similar code areas
- Avoid restarting known investigations
- Give support better escalation context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Devin MCP once in the Notis portal.
- 2Create an automation named duplicate signal review.
- 3Tell Notis to ask Devin whether the ticket symptoms match existing repository patterns or documented behavior, citing uncertainty when evidence is missing.
- 4Pick New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with one real ticket.
Questions about this workflow
Can Devin confirm that two tickets are duplicates?
It can provide a grounded similarity assessment, but your team should make the final duplicate decision.
What information should the ticket include?
Include the customer symptom, reproduction details, and product area when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Devin MCP. A trigger fires from one place; an action lands in another.
Zendesk triggers
Devin MCP actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Ask question
Ask any question about a GitHub repository and get an AI-powered, context-grounded response. Args: repoName: GitHub repository or list of repositories (max 10) in owner/repo format question: The question to ask about the repository
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List available repos
List all repositories available to query with your Devin account. Only available in private mode (via devin.ai endpoints).
New User Created
Triggered when a new user is created in Zendesk.
Read wiki contents
View documentation about a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Read wiki structure
Get a list of documentation topics for a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
Connect any two apps with Notis in the middle.
Zendesk and Devin MCP, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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