Turn new Zendesk tickets into codebase impact checks
Give engineering the likely technical scope before support escalations become a guessing game.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Ask question
Ask any question about a GitHub repository and get an AI-powered, context-grounded response. Args: repoName: GitHub repository or list of repositories (max 10) in owner/repo format question: The question to ask about the repository
Why this helps
Support tickets often reach engineers without enough repository context, causing back and forth and delayed triage.
- Identify likely repositories quickly
- Reduce support to engineering handoffs
- Surface relevant components and questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Devin MCP once in the Notis portal.
- 2Create an automation and name the ticket impact check.
- 3Tell Notis to ask Devin which repositories and components are affected by each new ticket and explain why.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real ticket.
Questions about this workflow
Can Devin inspect more than one repository?
Yes. Ask Devin to check up to ten repositories when the ticket may span multiple codebases.
What if the ticket lacks technical details?
The report can identify missing evidence and list follow-up questions for the customer or support team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Devin MCP. A trigger fires from one place; an action lands in another.
Zendesk triggers
Devin MCP actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Ask question
Ask any question about a GitHub repository and get an AI-powered, context-grounded response. Args: repoName: GitHub repository or list of repositories (max 10) in owner/repo format question: The question to ask about the repository
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List available repos
List all repositories available to query with your Devin account. Only available in private mode (via devin.ai endpoints).
New User Created
Triggered when a new user is created in Zendesk.
Read wiki contents
View documentation about a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Read wiki structure
Get a list of documentation topics for a GitHub repository. Args: repoName: GitHub repository in owner/repo format (e.g. "facebook/react")
Connect any two apps with Notis in the middle.
Zendesk and Devin MCP, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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