Bring repository branch context into Zendesk triage
See branch names and commit hashes while the support issue is being routed.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Repository Branches
Tool to view all available branches in the connected repository for a project. Use when you need to list repository branches and their commit hashes.
Why this helps
Branch confusion causes misrouted fixes and unnecessary back and forth.
- Clarifies branch ownership
- Reduces routing mistakes
- Adds commit references to reports
Setup
Build it in a few focused steps.
- 1Connect Zendesk and DeployHQ once in Notis.
- 2Create an automation named Ticket branch context.
- 3Tell Notis to retrieve repository branches for the project named in the ticket and highlight likely matches.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
What if no project is identified?
Notis reports that it needs a project identifier before checking branches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to DeployHQ. A trigger fires from one place; an action lands in another.
Zendesk triggers
DeployHQ actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Command
Tool to delete a command from a specified project. Use when you need to remove an SSH command from a project's configuration.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Project
Tool to delete a project from DeployHQ. Use when you need to permanently remove a project by its permalink or identifier.
New User Created
Triggered when a new user is created in Zendesk.
Delete Build Cache File
Tool to delete an existing build cache file from a project. Use when you need to remove a cached build artifact from the project's build cache storage.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Excluded File Rule
Tool to delete an existing excluded file rule from a project. Use when you need to remove an excluded file pattern from deployment configuration.
Delete Server Group
Tool to delete a server group from a project using the DeployHQ API. Use when you need to remove a server group from deployment configuration.
Delete Template
Tool to delete a template by its unique permalink. Use when you need to permanently remove a template from DeployHQ.
Get Projects
Tool to retrieve all projects from DeployHQ account. Use when you need to list all available projects and their configurations.
Get Project
Tool to view an existing project in DeployHQ. Use when you need to retrieve details about a specific project by its permalink or identifier.
Connect any two apps with Notis in the middle.
Zendesk and DeployHQ, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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