Check Demio availability during support triage
Know whether Demio is reachable before spending time diagnosing a ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Demio API Ping
Tool to perform a health check on the Demio API. Use to verify the API is reachable before other calls.
Why this helps
Agents investigate user issues without first checking whether the webinar API is available.
- Shorten outage triage
- Separate access issues from service issues
- Give agents a fast health signal
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Demio once in Notis.
- 2Create an automation focused on webinar support triage.
- 3Tell Notis to ping the Demio API and summarize the result for the ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real support ticket.
Questions about this workflow
Does the ping inspect a specific event?
No. It checks whether the Demio API is reachable before deeper investigation.
Can it run on every ticket?
Yes, or instruct Notis to run only when the ticket concerns Demio access or registration.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Demio. A trigger fires from one place; an action lands in another.
Zendesk triggers
Demio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Demio Create Join Link
Tool to register an attendee and obtain their unique Demio join link. Use after confirming a valid event_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Demio: Get Event by ID
Tool to retrieve event details by ID. Use when you need the full metadata for a specific Demio event.
New User Created
Triggered when a new user is created in Zendesk.
List Event Date Participants
Tool to list participants for a specific event date. Use after scheduling an event session to retrieve attendees.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Event Dates
Tool to list all scheduled session dates for a given Demio event. Use when you need the session schedule by event ID.
List Demio Events
Tool to retrieve a list of Demio events. Use when you need to fetch events optionally filtered by type or paginated.
Demio API Ping
Tool to perform a health check on the Demio API. Use to verify the API is reachable before other calls.
Connect any two apps with Notis in the middle.
Zendesk and Demio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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