Enroll ticket requesters in SMS Autopilot
Collect fast feedback from customers who already chose to reach your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Why this helps
SMS survey enrollment gets skipped when support volume spikes.
- Keeps SMS enrollment timely
- Uses existing support context
- Cuts repetitive operations work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Delighted in Notis once.
- 2Create an automation.
- 3Tell Notis to add eligible new ticket requesters to Delighted SMS Autopilot.
- 4Select New Zendesk Ticket as the trigger.
- 5Pick a report channel and test with one real requester.
Questions about this workflow
What makes a requester eligible?
The requester needs the phone information required by Delighted.
Can I change the SMS cadence here?
No. The workflow uses the current Delighted SMS Autopilot settings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Delighted. A trigger fires from one place; an action lands in another.
Zendesk triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New User Created
Triggered when a new user is created in Zendesk.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Zendesk and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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