Honor survey opt outs from Zendesk
Respect customer preferences immediately across your feedback program.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.
Why this helps
Opt out requests can be recorded in support but remain active in survey tooling.
- Honors requests quickly
- Reduces manual compliance work
- Keeps outreach preferences aligned
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Delighted in Notis once.
- 2Create an automation for opt out webhooks.
- 3Tell Notis to unsubscribe the Delighted person identified by each Zendesk opt out request.
- 4Pick a Notis webhook as the trigger.
- 5Choose a report channel and test with one real opt out payload.
Questions about this workflow
Does this unsubscribe email surveys?
Yes. The Unsubscribe Person action prevents future email surveys.
Can the person be deleted instead?
Deletion is a separate action and removes all associated Delighted data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Delighted. A trigger fires from one place; an action lands in another.
Zendesk triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New User Created
Triggered when a new user is created in Zendesk.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Zendesk and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Delighted.