Transcribe new Zendesk ticket audio
Give your support team a written version of every audio ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Why this helps
Audio tickets take longer to review and are easy to miss when context is scattered.
- Read audio requests at a glance
- Search and quote customer statements
- Reduce repeated listening
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Deepgram once in the Notis portal.
- 2Create an automation and name it for ticket audio transcription.
- 3Tell Notis to transcribe the publicly accessible audio URL included in each new ticket.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one real ticket containing an accessible audio URL.
Questions about this workflow
What audio can this process?
The ticket must contain a publicly accessible audio file URL that Deepgram can retrieve.
Where does the transcript appear?
Notis returns it in the selected run report channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Deepgram. A trigger fires from one place; an action lands in another.
Zendesk triggers
Deepgram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Models
Tool to retrieve metadata on all the latest public deepgram speech-to-text models. use when you need to list available models; set include outdated to true to include deprecated versions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Deepgram Projects
Tool to list all deepgram projects. use after authenticating with your api key.
New User Created
Triggered when a new user is created in Zendesk.
Get Project Usage Summary
Tool to retrieve a summary of usage data for a specified deepgram project. use when you need high-level metrics (submitted, processed, billable durations, etc.) optionally filtered by time window, model, accessor, or tag.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Public TTS Models
Tool to fetch metadata about all latest public tts voice models. use when you need to list available deepgram tts voices.
List Project Scopes
Tool to list all scopes for a specified deepgram project. use when you need to retrieve all permission scopes for a project.
Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Summarize Audio
Tool to generate concise summaries from audio content. use when you need a quick summary of audio after confirming the file url is publicly accessible.
Text-to-Speech (REST)
Tool to convert text into natural-sounding speech. use when you need tts audio from text inputs.
Connect any two apps with Notis in the middle.
Zendesk and Deepgram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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