Transcribe support recordings by webhook
Send one recording URL and get usable text back automatically.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Why this helps
Support recordings arrive from different systems and lack a consistent review path.
- Accept recordings from many sources
- Start transcription instantly
- Centralize the returned text
Setup
Build it in a few focused steps.
- 1Connect Deepgram in Notis.
- 2Create a webhook automation for support recording transcription.
- 3Tell Notis to transcribe the publicly accessible audio URL included in each webhook request.
- 4Choose the webhook trigger and report channel.
- 5Send one real recording URL to test it.
Questions about this workflow
What should the webhook contain?
Include a publicly accessible audio file URL and any context you want included in the report.
Can the sender be Zendesk?
Yes, if your integration sends the recording URL to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Deepgram. A trigger fires from one place; an action lands in another.
Zendesk triggers
Deepgram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Summarize Audio
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Text-to-Speech (REST)
Tool to convert text into natural-sounding speech. use when you need tts audio from text inputs.
Connect any two apps with Notis in the middle.
Zendesk and Deepgram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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