Detect topics in ticket recordings
See the themes hiding inside customer voice messages.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Topic Detection
Tool to transcribe audio and detect topics. use when you need to identify the main topics discussed in an audio recording after confirming the file url is publicly accessible.
Why this helps
Repeated audio issues are hard to spot when every recording is reviewed separately.
- Surface repeated customer themes
- Support product feedback reviews
- Prioritize recurring issues
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Deepgram in the Notis portal.
- 2Create an automation for topic detection on ticket audio.
- 3Tell Notis to detect topics in the accessible audio URL from each new ticket.
- 4Choose New Zendesk Ticket as the trigger and select reports destination.
- 5Run a test with one audio ticket.
Questions about this workflow
What does the result contain?
Deepgram returns a transcription with detected topics from the supplied audio.
Does it require a specific recording format?
It requires an audio URL that Deepgram can access and process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Deepgram. A trigger fires from one place; an action lands in another.
Zendesk triggers
Deepgram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Models
Tool to retrieve metadata on all the latest public deepgram speech-to-text models. use when you need to list available models; set include outdated to true to include deprecated versions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Deepgram Projects
Tool to list all deepgram projects. use after authenticating with your api key.
New User Created
Triggered when a new user is created in Zendesk.
Get Project Usage Summary
Tool to retrieve a summary of usage data for a specified deepgram project. use when you need high-level metrics (submitted, processed, billable durations, etc.) optionally filtered by time window, model, accessor, or tag.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Public TTS Models
Tool to fetch metadata about all latest public tts voice models. use when you need to list available deepgram tts voices.
List Project Scopes
Tool to list all scopes for a specified deepgram project. use when you need to retrieve all permission scopes for a project.
Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Summarize Audio
Tool to generate concise summaries from audio content. use when you need a quick summary of audio after confirming the file url is publicly accessible.
Text-to-Speech (REST)
Tool to convert text into natural-sounding speech. use when you need tts audio from text inputs.
Connect any two apps with Notis in the middle.
Zendesk and Deepgram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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