Detect a job change for a new Zendesk user
Keep customer and account context current from the first interaction.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Detect Job Change
Tool to detect if a contact changed jobs. Use when verifying a contact’s current employment details by email.
Why this helps
A new user may represent a changed role or employer, making old assumptions unreliable.
- Catch changed employment context
- Improve account routing
- Reduce stale assumptions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datagma in Notis once.
- 2Create an automation asking Notis to check each new user's employment status.
- 3Tell Notis to use the available email and summarize any detected job change.
- 4Pick New User Created, choose a report channel, and test with one real user.
Questions about this workflow
What input is used for job change detection?
Datagma's action is intended to verify a contact's current employment details by email.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datagma. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datagma actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Detect Job Change
Tool to detect if a contact changed jobs. Use when verifying a contact’s current employment details by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Enrich Person or Company
Enrich person or company data using LinkedIn URLs, emails, domains, or names. Returns enriched data including: contact information, LinkedIn profiles, company details, work experience, education, phone numbers (with phoneFull), and company metrics. Input types: LinkedIn profile URL (~100% success), email (~60% success), name+company (~90% success), company domain/name, or SIREN number (French companies).
New User Created
Triggered when a new user is created in Zendesk.
Find Work Email
Find verified work email address for a person using their name and company. Returns a professionally verified email address with validation metadata including SMTP checks and MX records. Requires either fullName or firstName+lastName, plus company domain or LinkedIn company slug.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Credits
Get the current credit balance for the authenticated Datagma API account. Use this to check how many API credits remain before making enrichment calls.
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Retrieve Twitter account information associated with an email address. This action looks up Twitter username and display name for a given email address using Datagma's enrichment database. Returns Twitter username, display name, and the queried email if a match is found, or status 'NOT_FOUND' if no Twitter account is associated with the email. Use this when you need to: - Find someone's Twitter handle from their email address - Verify if an email has an associated Twitter account - Enrich contact data with social media information
Get Twitter Profile by Username
Enrich Twitter profile data using Datagma's database. Returns contact information (email), social media profiles (LinkedIn, Facebook, GitHub), and professional details (skills, interests, industry) associated with a Twitter username. Note: Not all usernames are in Datagma's database. A 'not found' response (code 5) indicates the username hasn't been indexed yet.
Reverse Phone Lookup
Tool to reverse-lookup information associated with a phone number. Use when you have a phone number and need associated details (e.g., carrier, location).
Search Phone Numbers
Find mobile phone numbers using email address and/or LinkedIn profile URL. Returns list of phone numbers with confidence scores and optional WhatsApp verification. Best results when both email and LinkedIn URL are provided.
Connect any two apps with Notis in the middle.
Zendesk and Datagma, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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