Search Datadog traces from every new Zendesk ticket
Move from customer symptoms to request paths without a context switch.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Search Traces
Search for traces in datadog apm. this action allows you to search for distributed traces across your services. it's essential for: - finding specific request flows during incident investigation - analyzing performance bottlenecks across services - understanding error propagation through your system - correlating user requests with backend operations traces provide the complete picture of a request as it travels through your distributed system, making them crucial for root cause analysis.
Why this helps
Finding the right trace manually is slow when support only has a short customer description.
- Shorten time to technical context
- Expose failing request paths
- Give engineers a focused starting point
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datadog in Notis once.
- 2Create an automation and name the investigation outcome.
- 3Tell Notis to search Datadog traces using each new ticket's details.
- 4Select New Zendesk Ticket as the trigger.
- 5Pick the report destination and test with one real ticket.
Questions about this workflow
Can it find a trace without a trace ID?
Yes, it can search with available ticket details, but a trace ID or precise time window will improve results.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datadog. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
New User Created
Triggered when a new user is created in Zendesk.
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Zendesk and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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