Use Datadog APM services to route support issues
Turn vague product symptoms into a narrower service investigation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List APM Services
List apm services from datadog. application performance monitoring (apm) provides deep visibility into your applications, helping you track performance, errors, and dependencies.
Why this helps
Support teams can lose time deciding which engineering service should review a ticket.
- Reduce routing delays
- Give engineers better context
- Make escalations more consistent
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datadog in Notis once.
- 2Create an automation and name the routing outcome.
- 3Describe how ticket symptoms should be compared with Datadog APM services.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Does this change ticket ownership?
No. It reports likely affected services so your team can decide how to route the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datadog. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
New User Created
Triggered when a new user is created in Zendesk.
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Zendesk and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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