Turn new Zendesk tickets into Datadog log investigations
Give every customer report a fast technical first pass.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Search logs
Searches datadog logs with advanced filtering capabilities. important notes: - sort parameter is not supported by the datadog logs api and will cause errors - time parameters must be in milliseconds (13-digit unix timestamps) - limit parameter is passed as string to the api - log content is nested under 'content' field in api response useful for troubleshooting, monitoring application behavior, and analyzing log patterns.
Why this helps
Support tickets often wait while someone manually searches logs and correlates timestamps.
- Reduce handoffs between support and engineering
- Surface relevant errors sooner
- Create a repeatable first response
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datadog in Notis once.
- 2Create an automation in Automations with a clear name and prompt.
- 3Describe that new tickets should be investigated in Datadog logs and summarized.
- 4Pick the Zendesk New Zendesk Ticket trigger.
- 5Choose a report channel, then test with one real ticket.
Questions about this workflow
What does the automation search?
It uses the ticket context and available timing details to search Datadog logs, then reports the evidence it finds and any missing context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datadog. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
New User Created
Triggered when a new user is created in Zendesk.
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Zendesk and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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