Review direct Unity Catalog grants for a Zendesk ticket
Separate explicit grants from inherited access during data permission reviews.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Catalog Grants
Tool to get permissions (grants) for a securable in Unity Catalog without inherited permissions. Use when you need to see direct privilege assignments on a catalog or other securable object. Returns only privileges directly assigned to principals, excluding inherited permissions from parent securables. For inherited permissions, use the get-effective endpoint instead.
Why this helps
Teams cannot explain an access decision when direct assignments are mixed with inherited privileges.
- Isolate explicit privilege assignments
- Improve access explanations
- Create a repeatable audit trail
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Databricks in Notis once.
- 2Create an automation for direct grant investigations.
- 3Tell Notis to retrieve grants for the securable named in the ticket and summarize the principals involved.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real privilege question.
Questions about this workflow
Are inherited privileges included?
No. This action returns direct grants without inherited permissions.
Can the workflow revoke a grant?
Use a separate approved workflow with the catalog grants update action for changes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Databricks. A trigger fires from one place; an action lands in another.
Zendesk triggers
Databricks actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Member to Security Group
Tool to add a user or group as a member to a Databricks security group. Use when you need to grant group membership for access control.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Custom LLM Agent
Tool to delete a Custom LLM agent created through Agent Bricks. Use when you need to remove a custom LLM and all associated data. This operation is irreversible and deletes all data including temporary transformations, model checkpoints, and internal metadata.
New User Created
Triggered when a new user is created in Zendesk.
Create Databricks App
Tool to create a new Databricks app with specified configuration. Use when you need to create apps hosted on Databricks serverless platform to deploy secure data and AI applications. The app name must be unique within the workspace, contain only lowercase alphanumeric characters and hyphens, and cannot be changed after creation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Databricks App
Tool to delete a Databricks app from the workspace. Use when you need to remove an app and its associated service principal. When an app is deleted, Databricks automatically deletes the provisioned service principal.
Deploy Databricks App
Tool to create a deployment for a Databricks app. Use when you need to deploy an app with source code from a workspace path. The deployment process provisions compute resources and uploads the source code. Deployments can be in states: IN_PROGRESS, SUCCEEDED, FAILED, or CANCELLED.
Get Databricks App Details
Tool to retrieve details about a specific Databricks app by name. Use when you need to get comprehensive information about an app including configuration, deployment status, compute resources, and metadata.
Get Databricks App Permission Levels
Tool to retrieve available permission levels for a Databricks app. Use when you need to understand what permission levels can be assigned to users or groups for a specific app. Returns permission levels like CAN_USE and CAN_MANAGE with their descriptions.
Get Databricks App Permissions
Tool to retrieve permissions for a Databricks app. Use when you need to check who has access to an app and their permission levels. Returns the access control list including inherited permissions from parent or root objects.
Connect any two apps with Notis in the middle.
Zendesk and Databricks, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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