Look up an external location for a Zendesk case
Answer storage path and credential questions with current Unity Catalog details.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get External Location Details
Tool to retrieve details of a specific Unity Catalog external location. Use when you need to get information about an external location including its URL, storage credential, and configuration. Requires metastore admin privileges, external location ownership, or appropriate privileges on the external location.
Why this helps
Storage access tickets stall when location metadata must be gathered manually.
- Surface location and credential metadata
- Speed storage investigations
- Reduce platform team interruptions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Databricks in Notis once.
- 2Create an automation for external location lookup tickets.
- 3Tell Notis to retrieve details for the external location named in the ticket and summarize relevant metadata.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one storage access ticket.
Questions about this workflow
Can it update the location?
No. This workflow retrieves external location details only.
What if the location name is missing?
Notis can report the missing identifier so the ticket can be clarified.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Databricks. A trigger fires from one place; an action lands in another.
Zendesk triggers
Databricks actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Triggered when a new user is created in Zendesk.
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Connect any two apps with Notis in the middle.
Zendesk and Databricks, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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