Check effective Unity Catalog access from Zendesk
See the privileges a requester really has, including inherited access.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Effective Catalog Permissions
Tool to get effective permissions for a securable in Unity Catalog, including inherited permissions from parent securables. Use when you need to understand what privileges are granted to principals through direct assignments or inheritance. Returns privileges conveyed to each principal through the Unity Catalog hierarchy (metastore → catalog → schema → table/view/volume).
Why this helps
Data access tickets are hard to answer when direct grants do not show the full picture.
- Reveal inherited privileges
- Give support a reliable access answer
- Reduce repeated permission escalations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Databricks in Notis once.
- 2Create an automation for Unity Catalog access questions.
- 3Tell Notis to retrieve effective permissions for the securable and principal named in the ticket.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one data access ticket.
Questions about this workflow
What must the ticket include?
Provide the securable name and principal, or tell Notis to report which identifier is missing.
Does this modify privileges?
No. It is a read-only effective permission check.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Databricks. A trigger fires from one place; an action lands in another.
Zendesk triggers
Databricks actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Member to Security Group
Tool to add a user or group as a member to a Databricks security group. Use when you need to grant group membership for access control.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Custom LLM Agent
Tool to delete a Custom LLM agent created through Agent Bricks. Use when you need to remove a custom LLM and all associated data. This operation is irreversible and deletes all data including temporary transformations, model checkpoints, and internal metadata.
New User Created
Triggered when a new user is created in Zendesk.
Create Databricks App
Tool to create a new Databricks app with specified configuration. Use when you need to create apps hosted on Databricks serverless platform to deploy secure data and AI applications. The app name must be unique within the workspace, contain only lowercase alphanumeric characters and hyphens, and cannot be changed after creation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Databricks App
Tool to delete a Databricks app from the workspace. Use when you need to remove an app and its associated service principal. When an app is deleted, Databricks automatically deletes the provisioned service principal.
Deploy Databricks App
Tool to create a deployment for a Databricks app. Use when you need to deploy an app with source code from a workspace path. The deployment process provisions compute resources and uploads the source code. Deployments can be in states: IN_PROGRESS, SUCCEEDED, FAILED, or CANCELLED.
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Tool to retrieve details about a specific Databricks app by name. Use when you need to get comprehensive information about an app including configuration, deployment status, compute resources, and metadata.
Get Databricks App Permission Levels
Tool to retrieve available permission levels for a Databricks app. Use when you need to understand what permission levels can be assigned to users or groups for a specific app. Returns permission levels like CAN_USE and CAN_MANAGE with their descriptions.
Get Databricks App Permissions
Tool to retrieve permissions for a Databricks app. Use when you need to check who has access to an app and their permission levels. Returns the access control list including inherited permissions from parent or root objects.
Connect any two apps with Notis in the middle.
Zendesk and Databricks, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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