Enrich new tickets from phone numbers
Give agents useful caller context before they start investigating the issue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Append Reverse Phone Lookup
Tool to perform reverse phone lookup and retrieve name and address information. Use when you need to find the contact details associated with a phone number. Returns personal identifiers, address components, and demographic data.
Why this helps
Unknown callers force agents to repeat identity questions and search across disconnected tools.
- Adds caller context quickly
- Reduces repeated identity questions
- Supports faster triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Data247 once in the Notis portal.
- 2Create an automation for ticket caller enrichment.
- 3Tell Notis to reverse lookup phone numbers in new tickets and summarize matching identity and address details.
- 4Pick New Zendesk Ticket as the trigger and select a report destination.
- 5Test with one real ticket.
Questions about this workflow
What can the lookup return?
It may return names, addresses, personal identifiers, and demographic data.
What if there is no match?
Notis reports that no matching details were returned.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Data247. A trigger fires from one place; an action lands in another.
Zendesk triggers
Data247 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Append Email by Name and Address
Tool to find email addresses associated with name and postal address. Use when you need to discover the email address for a contact given their name and residential or business address.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Append Gender by First Name
Tool to determine a person's probable gender based on their first (given) name. Use when you need to infer gender from a first name with confidence percentage.
New User Created
Triggered when a new user is created in Zendesk.
Append Name (CNAM Lookup)
Tool to get CNAM (Caller Name Delivery) data for a phone number. Use when you need to find the registered owner name associated with a phone number from carrier-grade telco data.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Append Phone to Contact
Tool to append phone numbers to contact records using name and address. Use when you need to find phone numbers (business or residential) associated with a person's name and address. Returns primary phone with type classification and additional phone numbers if available.
Append Property Data
Tool to retrieve comprehensive property data including home stats, ownership information, financials and foreclosure data. Use when you need detailed property information for any US address.
Append Reverse Email Lookup
Tool to perform reverse email lookup and retrieve contact information. Use when you need to find the name, phone, and address associated with an email address. Returns personal identifiers, contact details, and address components.
Append Reverse Phone Lookup
Tool to perform reverse phone lookup and retrieve name and address information. Use when you need to find the contact details associated with a phone number. Returns personal identifiers, address components, and demographic data.
Append Reverse Zipcode Lookup
Tool to get formatted address components from a zipcode. Use when you need to retrieve city, state, county, congressional district, timezone, and other location data for a given 5 or 9 digit zipcode.
Connect any two apps with Notis in the middle.
Zendesk and Data247, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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