Resolve location details from ticket ZIP codes
Understand where a request comes from before assigning or scheduling work.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Append Reverse Zipcode Lookup
Tool to get formatted address components from a zipcode. Use when you need to retrieve city, state, county, congressional district, timezone, and other location data for a given 5 or 9 digit zipcode.
Why this helps
A ZIP code alone gives agents too little context for routing and timing decisions.
- Adds city and county context
- Shows timezone information
- Supports better routing decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Data247 once in the Notis portal.
- 2Create an automation for ticket location enrichment.
- 3Tell Notis to resolve ZIP codes in new tickets and summarize location, district, and timezone details.
- 4Pick New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with one real ticket.
Questions about this workflow
Which ZIP formats are supported?
The action accepts five or nine digit ZIP codes.
Can it assign a team automatically?
It provides location context; describe any routing decision you want Notis to recommend.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Data247. A trigger fires from one place; an action lands in another.
Zendesk triggers
Data247 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Append Reverse Phone Lookup
Tool to perform reverse phone lookup and retrieve name and address information. Use when you need to find the contact details associated with a phone number. Returns personal identifiers, address components, and demographic data.
Append Reverse Zipcode Lookup
Tool to get formatted address components from a zipcode. Use when you need to retrieve city, state, county, congressional district, timezone, and other location data for a given 5 or 9 digit zipcode.
Connect any two apps with Notis in the middle.
Zendesk and Data247, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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