Check new ticket phone numbers for spam
See the phone risk signal before a callback reaches your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Check Phone Number for Fraud/SPAM
Tool to check if a phone number is on SPAM callers list. Use when you need to verify if a phone number has been reported as spam or fraud. Returns spam risk level (Low, Medium, or High) and reason for the classification.
Why this helps
Agents can spend valuable time calling numbers that are already associated with spam activity.
- Adds a low, medium, or high risk signal
- Helps prioritize callback review
- Reduces avoidable spam interactions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Data247 once in the Notis portal.
- 2Create an automation for ticket phone risk review.
- 3Tell Notis to find phone numbers in each new ticket and summarize Data247 spam results for the agent.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one real ticket.
Questions about this workflow
What if a ticket has no phone number?
Notis can report that no eligible number was found.
Does this block the ticket?
No. It provides a risk signal for your team to use in triage.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Data247. A trigger fires from one place; an action lands in another.
Zendesk triggers
Data247 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Data247, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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