Keep investigation effort visible on support tasks
Completed troubleshooting becomes measurable work instead of invisible effort.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
Why this helps
Teams lose the true cost of support investigations because time is rarely recorded where the work is tracked.
- Improve effort visibility
- Support capacity planning
- Keep time records beside task context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dart once in Notis.
- 2Create an automation for logging investigation time.
- 3Describe how to identify the matching Dart task and derive started and finished timestamps from the ticket evidence.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report destination and test with one ticket that contains timing details.
Questions about this workflow
What if the ticket has no reliable timestamps?
Tell Notis to report the missing timing data instead of creating an invalid entry.
Must the finished time be later than the start time?
Yes. Dart requires finishedAt to be after startedAt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
New User Created
Triggered when a new user is created in Zendesk.
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Delete Doc
Tool to move an existing doc to the trash where it can be recovered if needed. Use when you need to delete a doc without permanently removing it.
Delete Task
Tool to delete an existing task in Dart by moving it to trash. Use when a task needs to be removed but can be recovered later.
Get User Space Configuration
Tool to retrieve workspace configuration including dartboards, folders, types, statuses, and more. Use when you need to understand available options in the workspace.
Get Doc
Tool to retrieve an existing doc with metadata and content. Use when you need to access a specific document's details including title, folder, and text content.
Connect any two apps with Notis in the middle.
Zendesk and Dart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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