Turn complex support tickets into incident briefs
One difficult ticket becomes a shared, reviewable brief instead of a long chain of scattered messages.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
Why this helps
High-impact support issues are hard to hand off because key evidence is buried in ticket history.
- Improve product support handoffs
- Preserve evidence for investigation
- Give stakeholders a shared summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dart once in Notis.
- 2Create an automation for incident brief creation.
- 3Describe which ticket details to summarize, how to flag unknowns, and how to title the Dart doc.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel and test with one complex ticket.
Questions about this workflow
Can the brief include conversation history?
Yes, if Zendesk returns that history and your instruction asks Notis to summarize it.
Will every ticket create a doc?
You can instruct Notis to create docs only when the ticket meets your stated severity or complexity rule.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
New User Created
Triggered when a new user is created in Zendesk.
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Delete Doc
Tool to move an existing doc to the trash where it can be recovered if needed. Use when you need to delete a doc without permanently removing it.
Delete Task
Tool to delete an existing task in Dart by moving it to trash. Use when a task needs to be removed but can be recovered later.
Get User Space Configuration
Tool to retrieve workspace configuration including dartboards, folders, types, statuses, and more. Use when you need to understand available options in the workspace.
Get Doc
Tool to retrieve an existing doc with metadata and content. Use when you need to access a specific document's details including title, folder, and text content.
Connect any two apps with Notis in the middle.
Zendesk and Dart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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