Route external support escalations into Dart
A webhook turns an urgent signal from another system into a ready-to-work Dart task.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Why this helps
Escalations from forms or internal tools require manual re-entry before the right team can act.
- Shorten escalation handoff time
- Standardize urgent task summaries
- Keep external signals visible in Dart
Setup
Build it in a few focused steps.
- 1Connect Dart in Notis and make sure your escalation sender can call a Notis webhook.
- 2Create a new automation and describe how the payload should become a Dart task.
- 3State the summary, impact, and next-step format you want Notis to use.
- 4Pick the Notis webhook trigger and copy its endpoint into the sender.
- 5Choose a report channel, then test with one real escalation payload.
Questions about this workflow
Does the webhook replace Zendesk?
No. It is useful for escalation sources outside Zendesk or for a second entry point into the same Dart workflow.
What if the payload is missing a field?
Tell Notis to mark the missing value and still create the task only when the required context is present.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dart. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Task Comment
Tool to create a new comment on a DART task. Use when you need to add feedback, notes, or discussion to a specific task. Supports markdown formatting and threaded replies via parentId.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Task Time Tracking
Tool to add a time tracking entry to a DART task. Use when you need to record time spent on a specific task. The finishedAt timestamp must be after startedAt.
New User Created
Triggered when a new user is created in Zendesk.
Create Doc
Tool to create a new doc in Dart. Use when you need to record a new document that the user intends to write down. By default, the created doc will be in the Docs folder unless a specific folder is specified.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Task
Tool to create a new task in DART with title and optional metadata. Use when you need to add a task to a workspace.
Delete Doc
Tool to move an existing doc to the trash where it can be recovered if needed. Use when you need to delete a doc without permanently removing it.
Delete Task
Tool to delete an existing task in Dart by moving it to trash. Use when a task needs to be removed but can be recovered later.
Get User Space Configuration
Tool to retrieve workspace configuration including dartboards, folders, types, statuses, and more. Use when you need to understand available options in the workspace.
Get Doc
Tool to retrieve an existing doc with metadata and content. Use when you need to access a specific document's details including title, folder, and text content.
Connect any two apps with Notis in the middle.
Zendesk and Dart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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