Find the right postal unit faster
Help agents answer delivery and pickup questions with relevant postal office suggestions.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Suggest Postal Unit
Tool to suggest russian postal units by index or coordinates. use when autocompleting postal office codes or finding nearby mail offices.
Why this helps
Postal office searches take time when customers provide only an index or location clue.
- Suggest nearby or matching postal units
- Reduce manual map searches
- Speed up delivery related replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dadata ru once in Notis.
- 2Create an automation asking Notis to use an index or coordinates from each new ticket with Suggest Postal Unit.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report destination and test with one delivery ticket.
Questions about this workflow
Can it use coordinates?
Yes. The action supports postal unit suggestions by index or coordinates.
Does it book a delivery?
No. It returns postal unit suggestions for your team to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dadata ru. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dadata ru actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Dadata ru, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Dadata ru.