Add regional context from ticket IPs
Help routing and fraud review with a quick location signal from the ticket data you already have.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
IP Locate Address
Tool to determine russian address by ip. use when you need to resolve an ip to city/region data.
Why this helps
Agents lack regional context when customers do not state their location directly.
- Add city and region clues
- Support routing decisions
- Speed up initial fraud review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dadata ru once in Notis.
- 2Create an automation asking Notis to detect an IP address and use IP Locate Address.
- 3Pick New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one ticket containing an IP.
Questions about this workflow
Is the result an exact street address?
No. It provides Russian location information associated with the IP.
What if no IP is present?
Notis can report that the location step was skipped.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dadata ru. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dadata ru actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Dadata ru, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Dadata ru.