Inspect enrolled roles for course support
See who has which role before deciding the next support step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Enrolled Roles
Retrieves a list of all enrolled user roles the calling user can view in an org unit. returns a json array of role data blocks containing the properties of all user roles that the calling user context has permission to view and that are currently enrolled in the provided org unit. requires oauth2 scope: - role:detail:read available in api versions 1.46+ (lms v20.24.3+)
Why this helps
Course access tickets are difficult to triage without a clear view of enrolled roles.
- Improve access investigations
- Reduce manual course checks
- Route tickets with better context
Setup
Build it in a few focused steps.
- 1Connect both apps in Notis.
- 2Create an automation for course access tickets.
- 3Describe how to identify the course and how to summarize enrolled roles.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose reports and test with one course ticket.
Questions about this workflow
Can it filter by a specific role?
Ask Notis to highlight the roles relevant to the request in its summary.
Does it change enrollment?
No. The action retrieves enrolled role information only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to D2lbrightspace. A trigger fires from one place; an action lands in another.
Zendesk triggers
D2lbrightspace actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy Role
Creates a new role copied from an existing role in d2l brightspace. notes: - the new role will not have any capabilities upon the old role from which it was created - some capabilities will be copied for the new role (e.g., if old role users could impersonate other old role users, new role users will be able to impersonate other new role users) - additional capabilities must be manually created after copying requires oauth2 scope: - role:detail:create available in api versions unstable (lms v10.4.10+)
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Course Offering
Creates a new course offering in d2l brightspace. notes: - course code limitations: max 50 chars, no special chars: \ : * ? " < > | ' # , % & - path: leave empty if path enforcement is enabled - semesterid: provide null if not using the semester element - canselfregister: required for api v1.28+, not supported before v1.28 requires oauth2 scope: - orgunits:course:create available in api versions 1.46+ (lms v20.24.3+)
New User Created
Triggered when a new user is created in Zendesk.
Create Course Template
Creates a new course template in d2l brightspace. notes: - course template code limitations: max 50 chars, no special chars: \ : * ? " < > | ' # , % & - path: leave empty if path enforcement is enabled requires oauth2 scope: - orgunits:coursetemplate:create available in api versions 1.46+ (lms v20.24.3+)
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Grade Object
Creates a new grade object for a particular org unit. the grade object can be one of four types: 1. numeric: for numeric grades with max points 2. passfail: for pass/fail assessments 3. selectbox: for predefined grade options 4. text: for text-only feedback returns a gradeobject json block containing the created grade object's data, including its assigned id. requires oauth2 scope: - grades:gradeobjects:write available in api versions 1.75+ (lms v20.24.5+)
Create Quiz
Creates a new quiz in d2l brightspace. notes: - numberofattemptsallowed must be between 1 and 10 (inclusive) or null for unlimited - password must not be empty or whitespace if provided - notificationemail must be a valid email address if provided - timelimitvalue: 0 for no limit (with isenforced false), or 1-9999 for enforced limit - deductionpercentage must be between 0 and 100 if provided - as of le api v1.71: - latelimitminutes is ignored - latesubmissionoption 1 is treated as 2 (autosubmitattempt) - submissiongraceperiod is not used - pagingtypeid added in le api v1.78 - date fields should be in utc format requires oauth2 scopes: - quizzing:quizzes:read - quizzing:quizzes:create available in api versions 1.75+ (lms v20.24.5+)
Create Quiz Category
Creates a new quiz category in d2l brightspace. returns a quizcategoryreaddata json block containing: - categoryid: the id of the created category - name: the name of the category - sortorder: the sort order value requires oauth2 scopes: - quizzing:quizzes:read - quizzing:quizzes:create available in api versions 1.75+ (lms v20.24.5+)
Create User
Creates a new user entity in d2l brightspace. requires oauth2 scope: - users:userdata:create available in api versions 1.46+ (lms v20.24.3+) notes: - firstname and lastname are used as legal names - externalemail must be null or a valid email address - orgdefinedid must be unique across the organization if provided - preferred names must be set separately after user creation
Delete Course Template
Deletes a course template from d2l brightspace. requires oauth2 scope: - orgunits:course:delete available in api versions 1.46+ (lms v20.24.3+)
Connect any two apps with Notis in the middle.
Zendesk and D2lbrightspace, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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