Prepare link follow-up context for new tickets
Make the next support action clearer by gathering recent link context automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Why this helps
Follow-up work gets dropped when agents must reconstruct which links were recently shared.
- Clarify the next follow-up
- Reduce dropped support tasks
- Make ticket reviews faster
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cuttly once in the Notis portal.
- 2Create an automation describing the follow-up brief outcome.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose where run reports should go.
- 5Test with one real ticket.
Questions about this workflow
Does the workflow assign a Zendesk ticket?
No. It provides link context for your follow-up decision.
Can the brief include ticket details?
Yes, if the trigger context supplies them or you include them in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cutt ly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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