Check recent short links before escalation
Give escalation owners the link history they need before the handoff.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Why this helps
Escalations often miss the latest links shared with a customer.
- Improve escalation completeness
- Reduce repeated investigation
- Make handoffs easier to scan
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cuttly once in the Notis portal.
- 2Create an automation describing the escalation link check.
- 3Pick the Notis webhook trigger and connect it to your escalation process.
- 4Choose where run reports should go.
- 5Send one real escalation webhook to test it.
Questions about this workflow
What starts this workflow?
An HTTP request to the Notis webhook starts it.
Can it retrieve links from all time periods?
It retrieves recent Cuttly URLs, and the API may not return complete historical data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cutt ly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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