Scan support resources for new users
Help your team find the right support resources while the customer context is fresh.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Why this helps
Useful support resources can be overlooked during the first moments of a new customer relationship.
- Surface likely support resources
- Reduce manual searching
- Improve onboarding consistency
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cuttly once in the Notis portal.
- 2Create an automation asking for a support resource scan of recent URLs.
- 3Pick the New User Created trigger.
- 4Choose the run report destination.
- 5Test with one real user creation.
Questions about this workflow
Does it recommend resources automatically?
It can summarize likely matches from the returned list, but your prompt and available details determine the quality.
Does it create a new Cuttly URL?
No. The action only retrieves recently shortened URLs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cutt ly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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