Add Cuttly link context to new Zendesk tickets
Start support replies with the latest link context already gathered.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Why this helps
Agents lose time searching for recently shared links before responding to new tickets.
- Speed up ticket triage
- Reduce repeated link searches
- Give agents a concise starting point
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cuttly once in the Notis portal.
- 2Create an automation that asks Notis to retrieve and summarize relevant recent Cuttly URLs.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the report channel for the context brief.
- 5Test with one real ticket.
Questions about this workflow
Can Notis guarantee a link is relevant to the ticket?
No. Notis can analyze the returned list, but relevance may require the ticket content or your guidance.
Where does the brief appear?
It appears in the report channel selected when you create the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cutt ly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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