Create a link recap after a support call
Close the loop after calls with the recent links your follow-up may need.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Why this helps
Post-call follow-up is easy to delay when shared links are not gathered immediately.
- Shorten post-call admin
- Improve follow-up consistency
- Keep link context with the recap
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cuttly once in the Notis portal.
- 2Create an automation describing the post-call link recap.
- 3Pick the Notis webhook trigger.
- 4Choose the report channel for the recap.
- 5Send one real post-call webhook to test it.
Questions about this workflow
What starts the recap?
An HTTP request to the Notis webhook starts the workflow.
Can it update the Zendesk ticket?
The allowed action here retrieves Cuttly URLs; it does not update Zendesk.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cutt ly. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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