Capture a reproducible browser state from new tickets
Give engineering a concrete visual starting point when a ticket reports a web issue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Run Puppeteer Script
Tool to run a Puppeteer script and capture a screenshot. Use when automating headless browser tasks and needing a PNG output. Use after confirming the script logic.
Why this helps
Bug reports often lack the exact browser state needed to reproduce the problem.
- Improve bug handoffs
- Preserve reported page state
- Reduce back and forth with customers
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CustomJS in Notis.
- 2Create an automation describing the Puppeteer script and capture goal.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report channel and test after confirming the script logic.
Questions about this workflow
Does the script run for every ticket?
Yes, unless your prompt tells Notis to skip tickets without the required URL or details.
What does the action return?
It runs Puppeteer and captures a PNG screenshot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Customjs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Customjs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to convert HTML string to PNG image. Use when you need a PNG from HTML after preparing your markup.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Capture webpage screenshot
Tool to capture a screenshot of a webpage. Use when you need a visual snapshot of a URL.
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Run Puppeteer Script
Tool to run a Puppeteer script and capture a screenshot. Use when automating headless browser tasks and needing a PNG output. Use after confirming the script logic.
Connect any two apps with Notis in the middle.
Zendesk and Customjs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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