Create an escalation decision brief for each ticket
Make the next action obvious when a new request needs fast judgment.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Convert HTML to PDF
Tool to convert HTML to a PDF document. Use when you need to generate a PDF from raw HTML. Returns raw PDF bytes suitable for download or storage.
Why this helps
Escalation decisions slow down when key evidence is scattered through a ticket thread.
- Clarify escalation decisions
- Reduce review time
- Create consistent handoff records
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CustomJS once in Notis.
- 2Create an automation describing the decision brief and criteria to consider.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports go and test with one real ticket.
Questions about this workflow
Does this automatically change ticket status?
No. It creates the PDF brief; any status change would require a supported action.
Can I include business rules?
Yes. State the rules and required evidence in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Customjs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Customjs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate CustomJS API Key
Tool to authenticate a CustomJS API key. Use when verifying a user's API key before making further requests.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Convert HTML to PDF
Tool to convert HTML to a PDF document. Use when you need to generate a PDF from raw HTML. Returns raw PDF bytes suitable for download or storage.
New User Created
Triggered when a new user is created in Zendesk.
Convert HTML to PNG
Tool to convert HTML string to PNG image. Use when you need a PNG from HTML after preparing your markup.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Capture webpage screenshot
Tool to capture a screenshot of a webpage. Use when you need a visual snapshot of a URL.
Merge multiple PDFs into one
Tool to merge multiple PDF files into a single PDF. Use when you have multiple PDF URLs and want one combined PDF.
Run Puppeteer Script
Tool to run a Puppeteer script and capture a screenshot. Use when automating headless browser tasks and needing a PNG output. Use after confirming the script logic.
Connect any two apps with Notis in the middle.
Zendesk and Customjs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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