Capture supporting webpage context for new tickets
Attach a visual snapshot of the page your support team needs to inspect.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Run Puppeteer Script
Tool to run a Puppeteer script and capture a screenshot. Use when automating headless browser tasks and needing a PNG output. Use after confirming the script logic.
Why this helps
Agents lose time opening the same external pages to understand a ticket.
- Preserve the page state at intake
- Reduce repetitive browsing
- Give agents visual context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CustomJS once.
- 2Create an automation describing the page and screenshot logic.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose where reports go and test the script with one real ticket.
Questions about this workflow
What if the ticket has no usable URL?
Tell Notis to report the missing URL instead of running the script.
Can the script use ticket data?
Yes, when the ticket provides the URL or values needed by the script.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Customjs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Customjs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
Convert HTML to PNG
Tool to convert HTML string to PNG image. Use when you need a PNG from HTML after preparing your markup.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Capture webpage screenshot
Tool to capture a screenshot of a webpage. Use when you need a visual snapshot of a URL.
Merge multiple PDFs into one
Tool to merge multiple PDF files into a single PDF. Use when you have multiple PDF URLs and want one combined PDF.
Run Puppeteer Script
Tool to run a Puppeteer script and capture a screenshot. Use when automating headless browser tasks and needing a PNG output. Use after confirming the script logic.
Connect any two apps with Notis in the middle.
Zendesk and Customjs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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