Bring CustomGPT conversation context into ticket triage
Start support triage with the relevant AI conversation history already summarized.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
Why this helps
Agents lose time rebuilding context that already exists in a CustomGPT conversation.
- Reduce repeated context gathering
- Give responders a concise history brief
- Keep ticket review focused
Setup
Build it in a few focused steps.
- 1Connect your Zendesk and CustomGPT accounts in Notis.
- 2Create an automation named Ticket Conversation History Review.
- 3Tell Notis to list messages from the specified CustomGPT conversation related to each new ticket and summarize decisions and open questions.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel, then test with one real ticket.
Questions about this workflow
What if no conversation ID is available?
Notis reports that the required identifier is missing instead of inventing one.
Can this send a reply to the customer?
No. It produces an internal context report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Customgpt. A trigger fires from one place; an action lands in another.
Zendesk triggers
Customgpt actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete CustomGPT Project
Tool to delete a CustomGPT project by ID. Use when you need to permanently remove an existing agent after confirming the ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete CustomGPT Project License
Tool to delete a CustomGPT project license by ID. Use after confirming both projectId and licenseId; this permanently removes the license.
New User Created
Triggered when a new user is created in Zendesk.
Get Project License
Tool to retrieve a license for a specific project. Use when you need to fetch license details by license ID.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Project Settings
Tool to retrieve a specific agent's settings. Use when inspecting or auditing an agent's configuration after setup.
Get Usage Limits
Tool to get user's agents, words, and queries usage limits. Use when you need to check current account quotas after authentication.
Get Current User Profile
Tool to retrieve the current user's profile information. Use when you need to display or verify authenticated user details after login.
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
List CustomGPT Project Licenses
Tool to list all licenses for a CustomGPT project. Use when you have a project ID and want to fetch its license entries.
Connect any two apps with Notis in the middle.
Zendesk and Customgpt, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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