Turn Zendesk handoffs into timely campaigns
Move a customer from support decision to targeted outreach without retyping context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Manual handoffs between support and lifecycle messaging create delays and copy errors.
- Reduce handoff friction
- Preserve supplied context
- Send at the right moment
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Customer.io once in Notis.
- 2Create an automation describing the broadcast outcome and webhook payload use.
- 3Pick a Notis webhook as the trigger.
- 4Choose a report channel.
- 5Test with one real Zendesk handoff.
Questions about this workflow
What starts the webhook?
Your Zendesk process or integration sends an HTTP request to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Customerio. A trigger fires from one place; an action lands in another.
Zendesk triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New User Created
Triggered when a new user is created in Zendesk.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Zendesk and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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