Review Cursor agent context for every new Zendesk ticket
Give each new support ticket the engineering context it needs before anyone starts digging.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Agent Conversation
Tool to retrieve the conversation history for a specific cloud agent. Use when you need to view the messages exchanged between the user and the agent. Returns error with status 404 if the agent is not found or access is denied.
Why this helps
Support tickets can stall when nobody knows which Cursor agent handled the related work or what it already discussed.
- Reduce support to engineering context switching
- Spot prior agent guidance quickly
- Create a concise review report for the right channel
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cursor once in the Notis portal.
- 2Create a new automation and describe that each new ticket should be matched to a relevant Cursor cloud agent and its conversation retrieved.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where Notis should send run reports.
- 5Test with one real ticket and confirm the retrieved conversation is useful.
Questions about this workflow
Can this find an agent from only the ticket text?
Notis can use the ticket details and your instruction to identify a likely agent, but a matching agent identifier may be needed if the ticket does not contain enough context.
Does this reply to the customer?
No. This workflow retrieves conversation history and reports the context for a human or another approved process to use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cursor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cursor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Agent Conversation
Tool to retrieve the conversation history for a specific cloud agent. Use when you need to view the messages exchanged between the user and the agent. Returns error with status 404 if the agent is not found or access is denied.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Key Info
Tool to retrieve API key information including the key name, creation date, and owner email. Use when you need to verify API key details or validate authentication.
New User Created
Triggered when a new user is created in Zendesk.
List Agents
Tool to retrieve a paginated list of all Cursor Cloud agents. Use when you need to view existing agents, their status, or iterate through agents with pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Available Models
Tool to retrieve the list of available AI models in Cursor. Use when you need to discover which models are available for API requests.
List GitHub Repositories
Tool to list GitHub repositories accessible to the authenticated user. Use when you need to retrieve all repositories the user has access to through their Cursor account.
Connect any two apps with Notis in the middle.
Zendesk and Cursor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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