Check Cursor agents linked to a new Zendesk ticket
See the agent landscape before assigning the next technical step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Agents
Tool to retrieve a paginated list of all Cursor Cloud agents. Use when you need to view existing agents, their status, or iterate through agents with pagination.
Why this helps
A new ticket can trigger duplicate investigations when teams cannot quickly see which Cursor agents are already active.
- Reveal active and existing agent work
- Reduce duplicate investigations
- Give triage a current agent inventory
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cursor once in the Notis portal.
- 2Create an automation that reviews each new ticket and lists Cursor agents relevant to its issue.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Select a report channel for the agent inventory.
- 5Test with one real ticket and verify that the report includes useful status context.
Questions about this workflow
Will this start a new Cursor agent?
No. The available action only lists existing Cursor cloud agents and their returned status information.
What if there are many agents?
Cursor returns a paginated list. Ask Notis to summarize the returned pages and call out the agents most relevant to the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cursor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cursor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Agent Conversation
Tool to retrieve the conversation history for a specific cloud agent. Use when you need to view the messages exchanged between the user and the agent. Returns error with status 404 if the agent is not found or access is denied.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Key Info
Tool to retrieve API key information including the key name, creation date, and owner email. Use when you need to verify API key details or validate authentication.
New User Created
Triggered when a new user is created in Zendesk.
List Agents
Tool to retrieve a paginated list of all Cursor Cloud agents. Use when you need to view existing agents, their status, or iterate through agents with pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Available Models
Tool to retrieve the list of available AI models in Cursor. Use when you need to discover which models are available for API requests.
List GitHub Repositories
Tool to list GitHub repositories accessible to the authenticated user. Use when you need to retrieve all repositories the user has access to through their Cursor account.
Connect any two apps with Notis in the middle.
Zendesk and Cursor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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