Give every new Zendesk ticket timely news context
Turn incoming support tickets into informed response starting points with a fresh Currents news search.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Latest News
Tool to retrieve the latest news articles from Currents News API. Use when you need a real-time feed of recent articles.
Why this helps
Support agents lose time switching between ticket threads and news searches when customers mention current events.
- Reduce manual research during support triage
- Spot external events affecting many customers
- Give agents a concise starting point for replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Currents api in Notis once.
- 2Create an automation and describe that each new ticket should receive relevant current headlines.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should be delivered, then test with one real ticket.
Questions about this workflow
Does this change the Zendesk ticket?
No. It retrieves Currents headlines and returns the findings in the configured Notis report channel.
What if the ticket has no news related terms?
Tell Notis to report that no relevant current coverage was found instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Currents api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Currents api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Latest News
Tool to retrieve the latest news articles from Currents News API. Use when you need a real-time feed of recent articles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Activities Watch
Tool to start a notification channel to watch activities for a specified user and application. Use when needing to receive push notifications for user activity; call after OAuth credentials and webhook endpoint are set up.
New User Created
Triggered when a new user is created in Zendesk.
Get Entity Usage Reports
Tool to retrieve usage statistics for a specific Google Workspace entity. Use when you need to analyze entity usage on a particular date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Users
Tool to list users in a Google Workspace domain. Note: - When the provided base_url points to Currents News API (api.currentsapi.services), this action will gracefully fall back to listing latest news articles to ensure a valid response, since the Currents News API does not expose a users endpoint. - When the base_url points to Google Admin Directory API, it will list users from the domain/customer specified.
Get User Usage Report
Tool to retrieve the usage report for a specified user on a given date. Use after confirming the userKey and date. Use when detailed usage metrics are needed for auditing or monitoring.
Connect any two apps with Notis in the middle.
Zendesk and Currents api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Currents api.