Scan the latest headlines for new tickets
Create a lightweight news scan for every ticket so relevant external events are easier to spot.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Users
Tool to list users in a Google Workspace domain. Note: - When the provided base_url points to Currents News API (api.currentsapi.services), this action will gracefully fall back to listing latest news articles to ensure a valid response, since the Currents News API does not expose a users endpoint. - When the base_url points to Google Admin Directory API, it will list users from the domain/customer specified.
Why this helps
Important context can be missed when support teams only see the individual customer conversation.
- Make external context part of ticket intake
- Surface patterns across incoming questions
- Keep research lightweight and repeatable
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Currents api in Notis once.
- 2Create an automation that scans the latest Currents headlines and summarizes only matches for each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one real ticket.
Questions about this workflow
Why does this use the Currents list action?
For a Currents News API base URL, the list action returns the latest news feed for analysis.
Can the report say no match was found?
Yes. Add that instruction so the result stays explicit when coverage is not relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Currents api. A trigger fires from one place; an action lands in another.
Zendesk triggers
Currents api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Latest News
Tool to retrieve the latest news articles from Currents News API. Use when you need a real-time feed of recent articles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Activities Watch
Tool to start a notification channel to watch activities for a specified user and application. Use when needing to receive push notifications for user activity; call after OAuth credentials and webhook endpoint are set up.
New User Created
Triggered when a new user is created in Zendesk.
Get Entity Usage Reports
Tool to retrieve usage statistics for a specific Google Workspace entity. Use when you need to analyze entity usage on a particular date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Users
Tool to list users in a Google Workspace domain. Note: - When the provided base_url points to Currents News API (api.currentsapi.services), this action will gracefully fall back to listing latest news articles to ensure a valid response, since the Currents News API does not expose a users endpoint. - When the base_url points to Google Admin Directory API, it will list users from the domain/customer specified.
Get User Usage Report
Tool to retrieve the usage report for a specified user on a given date. Use after confirming the userKey and date. Use when detailed usage metrics are needed for auditing or monitoring.
Connect any two apps with Notis in the middle.
Zendesk and Currents api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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