Convert refund amounts from Zendesk tickets
Give support agents a ready-to-use refund amount in the customer's currency.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Convert Currency
Tool to perform a single currency conversion from one currency to another for a specified amount. Use when you need to convert a specific amount between two currencies using mid-market rates.
Why this helps
Agents lose time checking rates before replying to refund requests.
- Faster refund replies
- Consistent mid-market calculations
- Less tab switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CurrencyScoop in Notis once.
- 2Create a new automation and name it.
- 3Tell Notis to convert refund amounts in each new ticket into the requested currency.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real refund ticket.
Questions about this workflow
What if the ticket omits a currency?
Tell Notis to flag the ticket for review when the source currency is missing.
Which rate is used?
CurrencyScoop performs the conversion with its mid-market rate tool.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to CurrencyScoop. A trigger fires from one place; an action lands in another.
Zendesk triggers
CurrencyScoop actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Convert Currency
Tool to perform a single currency conversion from one currency to another for a specified amount. Use when you need to convert a specific amount between two currencies using mid-market rates.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Currencies
Tool to retrieve all supported currencies including their names and countries. Use when you need information about available currencies, either fiat or crypto.
New User Created
Triggered when a new user is created in Zendesk.
Get Historical Exchange Rates
Tool to retrieve historical exchange rate data for past dates going back to 1996. Use when you need to access exchange rates for a specific historical date with a base currency.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Latest Exchange Rates
Tool to get real-time exchange rates for all supported currencies with a specified base currency. Use when you need current exchange rates for currency conversions or financial calculations.
Get Timeseries Exchange Rates
Tool to retrieve historical exchange rates for a given time period between start and end dates. Use when you need exchange rates for multiple dates in a date range for trend analysis or historical comparisons.
Connect any two apps with Notis in the middle.
Zendesk and CurrencyScoop, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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