Clarify unfamiliar currencies in support tickets
Turn vague currency references into a shared, verified code.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Currencies
Tool to retrieve all supported currencies including their names and countries. Use when you need information about available currencies, either fiat or crypto.
Why this helps
Ambiguous currency names create avoidable back-and-forth with customers.
- Less clarification work
- Fewer code mistakes
- Faster ticket routing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CurrencyScoop in Notis.
- 2Create an automation for currency identification.
- 3Tell Notis to match currency terms in each new ticket against CurrencyScoop's supported list.
- 4Pick New Zendesk Ticket and select a report channel.
- 5Test with a ticket containing an ambiguous currency name.
Questions about this workflow
Does it change the ticket automatically?
It reports the match unless you instruct Notis to draft an internal note.
Can it distinguish similarly named currencies?
Ask Notis to return the exact code and country context from the supported list.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to CurrencyScoop. A trigger fires from one place; an action lands in another.
Zendesk triggers
CurrencyScoop actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Convert Currency
Tool to perform a single currency conversion from one currency to another for a specified amount. Use when you need to convert a specific amount between two currencies using mid-market rates.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Currencies
Tool to retrieve all supported currencies including their names and countries. Use when you need information about available currencies, either fiat or crypto.
New User Created
Triggered when a new user is created in Zendesk.
Get Historical Exchange Rates
Tool to retrieve historical exchange rate data for past dates going back to 1996. Use when you need to access exchange rates for a specific historical date with a base currency.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Latest Exchange Rates
Tool to get real-time exchange rates for all supported currencies with a specified base currency. Use when you need current exchange rates for currency conversions or financial calculations.
Get Timeseries Exchange Rates
Tool to retrieve historical exchange rates for a given time period between start and end dates. Use when you need exchange rates for multiple dates in a date range for trend analysis or historical comparisons.
Connect any two apps with Notis in the middle.
Zendesk and CurrencyScoop, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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