Collect useful links from Zendesk tickets
Turn links shared in support conversations into a clean research queue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Collected Link
Tool to create a collected link for a publication. use when you want to add a new link (with url, title, etc.) to a publication's collection.
Why this helps
Helpful resources inside tickets are easy to lose when they are not saved where your editorial work happens.
- Capture links while reviewing support activity
- Keep research in the publication collection
- Avoid repeated searching through old tickets
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Curated once in the Notis portal.
- 2Create an automation that extracts relevant URLs from each new ticket and creates a Curated collected link.
- 3Pick New Zendesk Ticket as the trigger and choose the run report channel.
- 4Test with one ticket that contains a useful URL.
Questions about this workflow
What happens if a ticket has no URL?
Notis can report that no link was found and skip creating a collected link.
Can Notis use the ticket subject as the link title?
Yes. Include that instruction in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Curated. A trigger fires from one place; an action lands in another.
Zendesk triggers
Curated actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collected Link
Tool to create a collected link for a publication. use when you want to add a new link (with url, title, etc.) to a publication's collection.
New User Created
Triggered when a new user is created in Zendesk.
List Email Subscribers
Tool to list all email subscribers for a publication. use after confirming the publication id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Publications
Tool to list all publications accessible by the api key. use when you need to retrieve your publication ids for further api calls. example prompt: "list my publications".
List Categories
Tool to list all categories for a publication. use after you have the publication id and need to fetch its categories.
List Issues
Tool to list all issues for a publication. use after you have the publication id and need to fetch its issues (supports pagination).
Connect any two apps with Notis in the middle.
Zendesk and Curated, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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