Turn Zendesk tickets into Curated draft issues
Capture customer questions as draft content while the context is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Why this helps
Valuable customer questions get buried in support queues before anyone turns them into useful content.
- Preserve the original customer context
- Reduce manual copying between support and publishing tools
- Create a reviewable draft for your publication
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Curated once in the Notis portal.
- 2Create an automation and describe that each new ticket should become a concise Curated draft issue for review.
- 3Pick New Zendesk Ticket as the trigger and choose where run reports should go.
- 4Test the automation with one real ticket.
Questions about this workflow
Can Notis summarize the ticket before drafting?
Yes. Tell Notis to summarize the customer request and use that summary as the draft content.
Which Zendesk tickets are supported?
The workflow starts when a new ticket is created in the specified Zendesk view.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Curated. A trigger fires from one place; an action lands in another.
Zendesk triggers
Curated actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collected Link
Tool to create a collected link for a publication. use when you want to add a new link (with url, title, etc.) to a publication's collection.
New User Created
Triggered when a new user is created in Zendesk.
List Email Subscribers
Tool to list all email subscribers for a publication. use after confirming the publication id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Publications
Tool to list all publications accessible by the api key. use when you need to retrieve your publication ids for further api calls. example prompt: "list my publications".
List Categories
Tool to list all categories for a publication. use after you have the publication id and need to fetch its categories.
List Issues
Tool to list all issues for a publication. use after you have the publication id and need to fetch its issues (supports pagination).
Connect any two apps with Notis in the middle.
Zendesk and Curated, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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