Check existing Curated issues before writing
Know what you have already published before starting another draft.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Issues
Tool to list all issues for a publication. use after you have the publication id and need to fetch its issues (supports pagination).
Why this helps
Teams repeat research because past issues are difficult to scan while handling a new support theme.
- Spot related past issues quickly
- Reduce duplicate editorial work
- Identify gaps worth covering next
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Curated once in the Notis portal.
- 2Create an automation that lists Curated issues and summarizes matches for the topic in each new ticket.
- 3Pick New Zendesk Ticket as the trigger and choose a report destination.
- 4Test with one ticket tied to a topic you have published before.
Questions about this workflow
Can Notis tell me if there is no matching issue?
Yes. Ask it to report whether it found a relevant match.
Does this create a new issue?
No. It only lists issues for comparison.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Curated. A trigger fires from one place; an action lands in another.
Zendesk triggers
Curated actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collected Link
Tool to create a collected link for a publication. use when you want to add a new link (with url, title, etc.) to a publication's collection.
New User Created
Triggered when a new user is created in Zendesk.
List Email Subscribers
Tool to list all email subscribers for a publication. use after confirming the publication id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Publications
Tool to list all publications accessible by the api key. use when you need to retrieve your publication ids for further api calls. example prompt: "list my publications".
List Categories
Tool to list all categories for a publication. use after you have the publication id and need to fetch its categories.
List Issues
Tool to list all issues for a publication. use after you have the publication id and need to fetch its issues (supports pagination).
Connect any two apps with Notis in the middle.
Zendesk and Curated, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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