Classify support insights with Curated categories
Give recurring customer themes a consistent editorial label.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Categories
Tool to list all categories for a publication. use after you have the publication id and need to fetch its categories.
Why this helps
Support themes become hard to compare when every person labels them differently.
- Create consistent topic labels
- Speed up editorial triage
- Make recurring customer needs easier to spot
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Curated once in the Notis portal.
- 2Create an automation that retrieves Curated categories and recommends the closest category for each new ticket.
- 3Pick New Zendesk Ticket as the trigger and choose where reports should go.
- 4Test with one ticket whose topic is already familiar.
Questions about this workflow
Does this change the Zendesk ticket category?
No. It retrieves Curated categories and reports a recommendation.
Can I provide custom classification rules?
Yes. Add the rules to the plain language prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Curated. A trigger fires from one place; an action lands in another.
Zendesk triggers
Curated actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collected Link
Tool to create a collected link for a publication. use when you want to add a new link (with url, title, etc.) to a publication's collection.
New User Created
Triggered when a new user is created in Zendesk.
List Email Subscribers
Tool to list all email subscribers for a publication. use after confirming the publication id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Publications
Tool to list all publications accessible by the api key. use when you need to retrieve your publication ids for further api calls. example prompt: "list my publications".
List Categories
Tool to list all categories for a publication. use after you have the publication id and need to fetch its categories.
List Issues
Tool to list all issues for a publication. use after you have the publication id and need to fetch its issues (supports pagination).
Connect any two apps with Notis in the middle.
Zendesk and Curated, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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